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The reason the cruise line hires crew from poor countires is to avoid labor laws so they can work the crew like animals and pay them very little. I will no longer be supporting a franchise that exploits people. Follow up on your complaint regularly, politely seeking updates and a timeline for resolution.
Premium Air (Customised Air Arrangements)
I regret to say that my experience with this cruise line was deeply disappointing. The crew's attitude was consistently poor, with minimal effort to provide satisfactory service. Most facilities, including the bar and common areas, were inexplicably closed for the majority of the voyage. While the food was passable, it failed to make up for the overall lack of quality service. Glad I know now and will never step on this cheap cruise line again. Start by gathering all the necessary information related to your issue.
Technical Support
It’s important to remember that not all complaints will have the same outcome, but being assertive and organized will help you present your case effectively. Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Guest Special Needs Request Form. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalised accommodations. Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours.
International Travel Partners / General Sales Agents
The only thing that we did not appreciate is how their employees were being exploited. I noticed fairly quickly that all the servers, attendees cooks, housekeepers were from very poor countries. The only white faces who were part of the crew was the captain, entertainment, and onboarding. I gathered rather quickly that these employees were working long hard hours. I started asking questions and researching and found that the majority of employees work 12 plus hours a day, 7 days a week, with no days off for 8 months straight!
Our cruise was delayed by 2 disappointed days in…
Thought maybe due to fluke in weather and it was new route, surely they’d have it figured out a year later so we took our chances. First issue was seeing itinerary change for the June cruise, still kept hoping, but got email yesterday of change-now only 2 stops in Greenland,(not Nuuk). What is really suspect is that it seems they don’t announce these changes until right after date of final payment and no real reason given. I suspect they had no intention of making these stops and it’s a bait and switch.
Travel nightmare for Va. family; cruise line denies refund - Roanoke Times
Travel nightmare for Va. family; cruise line denies refund.
Posted: Sun, 20 Aug 2023 07:00:00 GMT [source]
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Once this credit is used we will probably never sail with them again. They put us on indirect flights which take many more hours than direct flights. Also, they can only book flights with 2 days before and after the cruise departure and arrival. With 200 dollars more, we can buy much better two round-trip flights with more flexibility. What made it even worse was that the air promotion eliminated us from free upgrade of stateroom.
I have 5 months until the sailing and greatly regret booking again with NCL and also recruiting new cruisers to book with them. Their crap defies common decency so look elsewhere and save yourself a headache. Remember to stay proactive and persistent throughout the process. Now that you understand the importance of following up on your complaint, let’s move on to Step 6, where we explore seeking assistance from consumer protection organizations if needed.
This was to be a once-in-a-lifetime experience to this part of the world which we had dreamed of visiting, unfortunately it was - all for the wrong reasons. Cruises can be a fantastic way to relax, unwind, and explore beautiful destinations. However, sometimes issues or concerns may arise during your cruise experience. Whether it’s a problem with accommodations, food quality, service, or any other aspect of your trip, it’s important to know how to file a complaint effectively.
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Their involvement may increase the chances of reaching a satisfactory resolution. Once you have gathered all the required information, you are ready to contact Norwegian Cruise Line and communicate your complaint. In the next step, we will discuss the various methods you can use to reach out to the cruise line. A dedicated special needs coordinator is available to assist guests with special needs, such as wheelchairs, seeing-eye dogs, oxygen, etc. Enrich your cruise vacation with up to 6 Free Offers with Norwegian's Free At Sea promotion. Choose from Free Unlimited Open Bar, Free Specialty Dining, Free Airfare for 2nd Guest, Free Shore Excursions, Free WiFi and Free 3rd & 4th Guests.
NCL has become such a low-quality cruise line in the past few years that I will not sail on NCL again. The free-at-sea promotion is a scam, and how they advertise this is deceptive. Shore excursions are more expensive than any other cruise line, and their service is deplorable.
Filing a complaint with Norwegian Cruise Line can be a complex process, but by following these steps, you can increase the likelihood of a successful resolution. Remember, the key to a successful complaint is to be organized, clear, and persistent throughout the process. After gathering all the necessary information, the next step is to contact Norwegian Cruise Line directly to voice your complaint.
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